We offer free delivery for all online orders throughout the UK.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Hill Farm, Hassocky Lane, Temple Normanton, Chesterfield, S42 5DH. alternatively we may collect and exchange on delivery of your new unit.
To return your product, you should deliver your product to:
Hill Farm, Hassocky Lane, Temple Normanton, Chesterfield, S42 5DH
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.